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As I write this, the implications of baby boomers on the verge of retirement loom large. Very large. At ACE, the weary, yet optimistic visages of those who have spent decades of their lives providing dedicated service to the claims profession silently implore me—or in most cases, not so silently—to answer the familiar question of “What are we doing to attract fresh talent?” As we brace ourselves for the precipitous decline in both bodies and knowledge, perhaps the more urgent questions are “ What should we be doing?” and “What exactly is the holdup?” The time for merely pondering the impending deficit is over. Now is the time for decisive action.

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