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“Raindrops on roses and whiskers on kittens” were some of Julie Andrews’ favorite things in The Sound of Music. Adjusters have their own favorite things, but that is not usually what claims professionals grouse about to each other. It is more likely to find adjusters comparing notes about the stuff that drives them crazy. This offers more than cathartic effect. Knowing adjuster pet peeves and their hot buttons can help those who work with adjusters to foster better relationships. This includes the gamut of vendors and business partners such as defense lawyers, rehab specialists, surveillance firms, and expert witnesses. Bosses—such as claim managers and supervisors—who are attuned to what sets adjusters off may be able to avoid conflict, thereby boosting morale and employee retention.

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