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What Lies Ahead

Analytics is one key area that PwC focused on among its top issues for 2011.

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With the amount of data insurers have accumulated over the years, it has never been a problem for carriers to explain why certain decisions—even bad decisions—were made. But as more analytics tools are made available to them, insurers need to use that data to look to the future rather than the past, according to Anand Rao, principal PwC Diamond Advisory Services.

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