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Managing general agents (MGA) face the daunting technology challenge of having to act as a data go-between with all the many groups with which they have relationships.

“Unlike most companies, we have a many-to-many problem that is very, very complicated,” says Frank Neugebauer, CIO for Farmington Hills, Mich.-based wholesaler Burns & Wilcox, which bills itself as the country’s largest MGA.

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