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Change is something that many people find difficult. Life is full of changes, such as graduations, marriages, new babies, unemployment, and political events across the country. Change can come gradually, over a century or more, or cataclysmically quick, almost overnight. Whether we like it or not, change is a constant, including the way our industry addresses claims.

As a pastime, I serve as head of the tour guild for one of the largest cathedrals in the South. It is a Neo-Gothic structure (meaning it has steel supports and no flying buttresses) built in the 1960s, and is full of 100 or more stained glass “story” windows. One of the questions asked of those taking a tour is where the term “Gothic” came from. We have Gothic buildings, Gothic novels, and even Gothic invasions. To a certain degree, they are all linked.

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