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Ah, springtime: in rushes a wave of optimism, as well as a chance to begin anew and stop looking like a pasty extra from one of the Twilight movies. Then again, the season also canopies us with allergens and tornadoes. But I digress.

Each PLRB/LIRB conference represents a rite of passage of sorts for many claims professionals. I spent those fecund days at this year’s event in Nashville, Tenn. cramming in as many sessions as my schedule would permit and meeting with other attendees and exhibitors to discuss trends, strategies, and some professional “spring cleaning.”

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