Ah, springtime: in rushes a wave of optimism, as well as a chance to begin anew and stop looking like a pasty extra from one of the Twilight movies. Then again, the season also canopies us with allergens and tornadoes. But I digress.
Each PLRB/LIRB conference represents a rite of passage of sorts for many claims professionals. I spent those fecund days at this year's event in Nashville, Tenn. cramming in as many sessions as my schedule would permit and meeting with other attendees and exhibitors to discuss trends, strategies, and some professional “spring cleaning.”
Soaking up insights from so many accomplished, enthusiastic industry innovators, I thought about a recent analysis of contentment around the globe. In its 2010 “global wellbeing” survey, Gallup asked respondents to rate their current and future lives on a ladder scale. According to how they answered, Gallup then classified respondents' well-being as “thriving, struggling, or suffering.” The findings indicated that a median of 21 percent across 124 countries were “thriving” last year, based on how people rated their lives at the current time and their expectations for the next 5 years.
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