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Andy Scurto has a simple answer to the question: What is the difference between a vendor and a partner?

“Working together to solve a problem is what I consider a partnership,” says Scurto, president of ISCS, a policy administration solution provider. “At any size you can be either a partner or a vendor. A partner listens; a vendor reacts.”

Are solution providers for the insurance industry treated differently than those that serve other industries? One such vendor feels that way. In his experience in the telecommunications industry, Sandeep Mehta explains he was never considered a vendor—always a partner. Mehta, the co-CEO of Paradox Technology Solutions, finds a different approach in the insurance community.

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