Much has changed in the property/casualty insurance market over the last three years as carriers have dealt with the financial collapse and a soft market. The changes have created what the insurance advisory firm Celent refers to as “the new normal.”

Celent recently released its annual survey of insurance IT leaders: 2011 U.S. Insurance CIO Survey: Pressures, Priorities, and Practices and senior analyst Donald Light explained his views on the new normal and what it means to carriers today.

“It's a combination of two kinds of responses [to the recession] that may not seem to be totally compatible with each other,” says Light.

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