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As any seasoned claims adjuster will tell you, interactions with claimants are sometimes baffling. Perhaps you feel as though you got off on the wrong foot with the customer, yet you aren’t quite sure why. Well, there are simple steps claims professionals can take to dissolve ambivalence and defensiveness in order to procure all of the necessary information to process a claim. ClaimsChristina Bramlet spoke with the author of The 8 Characteristics of the Awesome Adjuster about his newest release, Gaining Cooperation, for some pointers and learned that customer cooperation is more attainable than you might think.

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