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You excel in your ability to help your clients understand their benefits programs. You’re navigating the complexities of renewals, contribution strategies, rate changes, benchmarks, funding mechanisms, forecasting and reporting requires a thorough understanding of the market and environmental factors—and you’ve got it. But do you understand your own business? Can you make sense of your forecasts, revenues, expenses and business processes? Do you have visibility into workflow and capacity issues? Do you have an effective means of finding and recovering missing revenue?

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