The Innovation Group, a provider of business process outsourcing(BPO) and software solutions to the insurance, fleet, automotive,and property industries, announced two new BPO services, Innovation Adverse Subrogation and InnovationHeavy and Specialty Equipment, for property/casualty insurers inthe U.S. market.

Based on customer input regarding industry needs, Innovation Group leveraged internal claims adjusting andappraisal expertise and process to create these services. Bothservices have been piloted with Innovation Group customers and arenow being made available to the industry.

"These new services highlight InnovationGroup's ongoing commitment to strategic customer partnerships bytaking customer input and leveraging our current services andnetworks to provide increased value to the claims process," saidBill Langley, CEO, BPO North America for Innovation Group. "We arecommitted to delivering new services and capabilities to ourcustomers, helping them deliver exceptional service to theircustomers at the moment of truth for claims and creating continuousinnovation."

For Innovation Adverse Subrogation, Innovation Group's currentdesk review service has been modified to specifically focus onadverse subrogation by combining claims professionals withexpertise in both claim mitigation and appraisal/repair practices.By combining the talents of these unique claim professionals withhistorical parts locator technology, Innovation Group improves theoverall accuracy of the adverse subrogation claims made againstinsurance companies, increases speed of settlement, and improvesarbitration outcomes when necessary.

Innovation Group's new Heavy and Specialty Equipment servicewill also provide access to highly-trained, specialty claimprofessionals, but who also have expertise in the appraisal andrepair process for personal and commercial heavy and specialtyequipment. In addition, by using Innovation Group experts to deskreview and manage the handling of these claims, these sameresources can be used to manage and audit the use of anyindependent appraisers contracted by an insurance carrier for heavyand specialty equipment claims.