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Our cover story on business intelligence and its value to the insurance industry includes some interesting thoughts from a variety of sources. One of those sources (see “Turn It Around” on page 12) made an insightful point about BI and how its value can be traced to virtually every project a carrier undertakes.

John Lucker, a principal with Deloitte Consulting, addressed the importance of project managers sticking to the 80/20 rule. He believes scope creep is a major dilemma for carriers to contend with. With BI projects in particular—because of their depth and breadth—insurers can’t afford to be distracted from the mission of the project. 

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