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Nurse Hotlines and Injury Triage

While prompt reporting of injuries often leads to improved claims outcomes, many barriers stand in the way of achieving this best practice.

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For the past few years, workers’ compensation has experienced a general decline in claims frequency. The bad news is that frequency may soon flatten out and could begin to rise. This shift may significantly exacerbate the challenges claims professionals already face in workers’ compensation. For example, although it is understood that prompt reporting of injuries leads to improved claims outcomes, there are still many barriers to achieving this best practice.

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