American Agent & Broker editor Laura M. Toops talksto Jamie Bisker, industry solutions representative for IBM, abouthow the use of artificial intelligence—or question-answeringsystems—will affect independent insurance agents and brokers.
|Bisker talks about how Watson works, and the practicalapplications in the real world, including its current applicationin the healthcare industry.
|Other topics include the impact of question-answering systems onthe independent agency system; how the use of such systems willaffect regulatory and ethical insurance issues; and concerns aboutresistance and misconceptions.
|To listen to the podcast, click below.
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