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Don’t get me wrong—I like to rent a car when I’m on a long trip and have lots of driving to do, but I often question the wisdom of claim departments that have a direct line to the auto rental companies for an assignment every time a claimant’s or insured’s damaged car has to go to the body shop for repairs. As an urban dweller, the fuss and bother of finding the rental agency, signing contracts, and pledging one’s first-born if the car is returned with damage, is a bigger nuisance than just walking up to the corner and catching the next bus to wherever one is headed.

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