Adjusters can do much to get the attention of management but should not overlook the more obvious avenues for success. For starters, many managers agree that one simple way adjusters can position themselves for growth is by doing the job. This can refer to, in part, prompt and fair claim resolution, effective time management, excellent customer service, and cultivating teamwork.

While optimizing the day-to-day functions of the job, an adjuster can take numerous other measures to enhance his or her ability to get noticed in a positive way. Following are other suggestions for adjusters presented in no particular order:

Be proactive. Jay Costello, CPCU, Casualty Unit Leader at Peerless Insurance, says that taking a proactive approach to recognize and resolve a customer issue before it becomes a problem can set one adjuster apart from another. This means providing thorough answers to policyholder questions and returning their calls in a timely manner.

Take time to invest in yourself. Achieving professional designations—such as AIC, CPCU, and so on—can help demonstrate an ongoing dedication to professionalism. In addition, keep technical skills up-to-date and apply these skills to the job. One example might be an adjuster who expands his or her knowledge of spreadsheets in order to document monthly progress.

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