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Those of you who have read this column over the years know that I am a bit of a railroad buff and often find ties between the railroad industry and the insurance claim industry. This month I’ll examine one successful rail executive who found that success often involves looking at a map. Successful claim adjusting may also require a good map.

Sometimes success involves a little simple navigation, but our technology-age society has become so reliant on high-tech gizmos that some of us have forgotten how to read and understand maps.

A few weeks ago, my wife and I were preparing to set out for a tomato festival in North Georgia. I spotted the resort where the festival was to be held on my large DeLorme, Ga. atlas, and selected the best route. “No,” said my wife, “We’ll put the address in the GPS and follow that.”

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