NU Online News Service, Dec. 22, 3:46 p.m. EST
Customer satisfaction declined in the finance and insurance sector, according to the latest monthly University of Michigan American Customer Satisfaction Index (ACSI), but property and casualty insurers may be doing a better job at serving consumers than they think.
In the aggregate, customer satisfaction with the finance and insurance sector (including banks, credit unions, property and casualty, and life and health insurance) declined 1.3 percent to an ACSI score of 76.1. Declining customer satisfaction with health insurance dampened small improvements for life insurance and banks.
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