Back in 2001, I was giving a speech about customer service to a group of claim representatives. After my speech, an adjuster came up to me and said, "I disagree with everything you said, Mr. Van." Puzzled, I asked, "Everything?" to which he replied, "Yes; everything."

So I asked him, "Like what?"

"You said we should be nice to customers, and show them respect," he responded.

Continue Reading for Free

Register and gain access to:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Education & Training