X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Back in 2001, I was giving a speech about customer service to a group of claim representatives. After my speech, an adjuster came up to me and said, “I disagree with everything you said, Mr. Van.” Puzzled, I asked, “Everything?” to which he replied, “Yes; everything.”

PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.