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What do managing patient records and handling insurance claims have in common? Both are case-based processes, meaning that they are long and complex, involving numerous people, types of content and processes. And, lately, the market is paying more attention to them as many scattered systems are causing inefficiency and adding complexity for organizations has added to its existing capabilities with the release of the latest version of its software, OnBase 10.0.

“Our customers have known that it’s not only about the content, it’s about the context in which the content is used,” says Bill Filion, vice president of development for Hyland. “This is exactly the idea behind the now popular term ‘case management.’ It’s a way of thinking about information management that we believe has its foundation on ECM capabilities like the ones we’ve been proven to offer.”

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