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I’ve had a lot of discussions about silos in my six years with Claims — the metaphorical business ones, not the free-standing farm versions. Typically, a “silo” is loosely defined as a unit of a company that focuses on a specific, self-contained goal with little interaction with the other aspects of a company’s function.

The discussion about silos really revolves around issues related to communication. In other words, silos can be great for addressing and achieving specific goals, but the risk is that tunnel vision creeps in, creating blind spots to other aspects of a company’s overall strategy.

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