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Is it Friday yet?” seems to be an all-too-common refrain in a typical claim department. While I love the weekend as much as the next guy, I have to say that wishing away a workweek has always struck me as an unsatisfying way to approach a career. It has an almost inescapable corollary that what one does on the job doesn’t have any real meaning or value.

Unfortunately, claim departments can be breeding grounds for pessimism. Maybe it is the fast pace, the challenging workloads, or the impatient attitudes we often encounter from insureds and claimants. While it is unlikely that becoming an adjuster is a realization of a childhood dream, I don’t think the profession is such a bad gig. It can not only provide a decent living but also plenty of opportunities to help others and alleviate human distress. This is also a satisfying career when we learn to focus on the positive aspects of our work and limit our anxieties.

A Fresh Perspective

Let me first avoid the pitfalls of “Peter Pan advice.” Claim adjusting can be complicated, difficult, and demanding. The people we work with and for can be critical and impatient. We see a fair amount of the uglier side of the human experience–greed, destruction, fraud, death, and pain.

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