Over the last four decades, outsourcing has morphed as businessmodels evolved, technology advanced and competition for resourcesand expertise expanded.

In its infancy, outsourcing gained market traction in the datacenter (information technology outsourcing or ITO) focusing on ITcost savings and staff augmentation. This was largely in responseto rapid IT infrastructure changes and staff shortages.Organizations were enabled to quickly adopt new technologies andexpand business automation and integration capabilities.

During the 1990s, through the Y2K and dot-com frenzies,outsourcing provided resources to meet aggressive organizationalplans. At the same time, expanding technology capabilities linkedonshore and offshore resources virtually and created networkedorganizations.

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