Although claimant satisfaction with auto insurers has declined slightly from 2009, the industry has retained most of the service gains made since 2008, according to the J.D. Power and Assocs. 2010 U.S. Auto Claims Satisfaction Study.

The study finds that, while overall satisfaction has declined by five points from 2009, satisfaction remains 19 points higher than in 2008. The slight decline in satisfaction in 2010 is the result of a decrease in satisfaction with settlement, primarily due to a reduction in the number of claimants who considered their settlement to be fair and equitable.

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