As an insurance general agent that caters to those on assignment abroad, Clements International's technology needs differ considerably from those of a typical insurance company.
“What makes our business so complex from a systems perspective is that our processes span the insurance vertical,” explains Ken Mitchel, Clements' IT director. “While we are technically a general agent, our processing needs are the same as a carrier for certain lines of business, so we have needs that a brokerage system or agency management system would address, as well as needs that a carrier platform would address. We're also multi-line, so our system needs to accommodate property and casualty as well as life and health for both personal and commercial lines' clients.”
Based in Washington, D.C., Clements International offers insurance products to expatriates and international organizations, including schools, businesses, and relief aid groups. The family-owned company also provides off-the-beaten-path solutions, such as kidnap and ransom insurance, transit and cargo, and war and terrorism, for those working in conflict zones such as Iraq and Afghanistan. Clements serves clients in 237 countries, with a significant amount of business in Africa, Asia, the Middle East, and South America, in addition to Europe.
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