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As an insurance general agent that caters to those on assignment abroad, Clements International’s technology needs differ considerably from those of a typical insurance company.

“What makes our business so complex from a systems perspective is that our processes span the insurance vertical,” explains Ken Mitchel, Clements’ IT director. “While we are technically a general agent, our processing needs are the same as a carrier for certain lines of business, so we have needs that a brokerage system or agency management system would address, as well as needs that a carrier platform would address. We’re also multi-line, so our system needs to accommodate property and casualty as well as life and health for both personal and commercial lines’ clients.”

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