As an insurance general agent that caters to those on assignmentabroad, ClementsInternational's technology needs differ considerably from thoseof a typical insurance company.

“What makes our business so complex from a systems perspectiveis that our processesspan the insurance vertical,” explains Ken Mitchel, Clements' ITdirector. “While we are technically a general agent, our processingneeds are the same as a carrier for certain lines of business, sowe have needs that a brokerage system or agency management systemwould address, as well as needs that a carrier platform wouldaddress. We're also multi-line, so our system needs to accommodateproperty and casualty as well as life and health for both personaland commercial lines' clients.”

Based in Washington, D.C., Clements International offersinsurance products to expatriates and international organizations,including schools, businesses, and relief aid groups. Thefamily-owned company also provides off-the-beaten-path solutions,such as kidnap and ransom insurance, transit and cargo, and war andterrorism, for those working in conflict zones such as Iraq andAfghanistan. Clements serves clients in 237 countries, with asignificant amount of business in Africa, Asia, the Middle East,and South America, in addition to Europe.