Carrie Reynolds, agent at Alan Galvez Insurance, settled a claim in a unique way: through Twitter! Reynolds, author of the blog “Confessions of an insurance goddess,” responded to a tweet from a customer whose roof sustained damage when a tree hit her house.

Reynolds responded via Twitter asking the extent of the damage and arranged for a contractor to make temporary repairs and provide an estimate for permanent repairs. Within an hour of the initial tweet, a tree removal service arrived on scene. Within 24 hours, the tree was removed from the house and repairs were being made.Read Reynold’s blog entry describing the events and how she made this service possible.

Related: Read “Move virtual relationships to the real world.”