High unemployment rates in the U.S. have decreased wages for some low-skilled outsourcing services, particularly among the Hispanic population, making call center workers as cheap to hire in the U.S. as they are in India.
At the same time, wages in India's outsourcing sector have risen 10 percent this year, and senior outsourcing managers based in the country command salaries above global averages.
Pramod Bhasin, chief executive of Genpact, said his company expected to treble its workforce in the U.S. over the next 2 years, from about 1,500 employees now.
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