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In September I had the pleasure of attending the Independent Insurance Agents and Brokers Assn. (IIABA) Fall Leadership Conference in San Francisco. Most of the time I was with the Education Convocation group (except for a fun evening with the Young Agent’s Board at a burger joint). While there, I had the opportunity to make a presentation to the Directors of Education from nearly all 50 Big I state associations about how to deal with change, especially given the interesting times in which we live.

Related: Read Lisa Harrington’s September column, “LIsten well to hire well.”

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