The demand FirstBest Systems, Inc., help property/casualty insurance

At the 2010 MarketScout E-Symposium held last month, FirstBest surveyed a group of 40 carriers and agents/brokers to hear about their business objectives, productivity priorities and wish list for the ideal agent-carrier communication platform.

FirstBest surveyed 20 carriers, spanning responsibilities, about their business objectives and ideal agent communication system. A third of the carriers surveyed focus on underwriting, another third on marketing, and 20 percent work primarily in management roles. Ninety percent of the group indicated that they work with commercial-lines of business, with 70 percent working primarily or solely with commercial lines.

Carriers were asked to select the improvement that would most help them to grow and differentiate their company. More than 40 percent responded that ease of doing business was the top objective, followed by the ability to change (adapt) their business without being constrained by legacy technology.

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