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The demand for integrated systems that simplify workflow, eliminate re-keying and speed processing is reaching new heights, reports FirstBest Systems, Inc., the provider of insurance software solutions that help property/casualty insurance carriers drive premium growth, scale their business, and achieve high service levels with agents.

At the 2010 MarketScout E-Symposium held last month, FirstBest surveyed a group of 40 carriers and agents/brokers to hear about their business objectives, productivity priorities and wish list for the ideal agent-carrier communication platform.

FirstBest surveyed 20 carriers, spanning responsibilities, about their business objectives and ideal agent communication system. A third of the carriers surveyed focus on underwriting, another third on marketing, and 20 percent work primarily in management roles. Ninety percent of the group indicated that they work with commercial-lines of business, with 70 percent working primarily or solely with commercial lines.

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