Saying there is a void in the insurance brokerage system, an industry veteran has opened a brokerage firm he says is aimed at filling what customers crave–service.

Mark Freitas, a longtime brokerage executive, said that after being approached "by several people and corporations," he decided the time was ripe to launch a new brokerage firm "that addresses the needs and concerns of the client base."

That new brokerage firm, which opened its doors in September, is Mark Edward Partners LLC. Its business model is focused around a high level of service to the client– something that Mr. Freitas believes has gone missing at many brokerage firms. The economic constraints that exist today have led to cutbacks and cuts in the service that those firms can offer their clients, he said.

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