There can be tremendous value gained to the underwriting process when underwriters “know” what is going on in the book of claims. Yet claim operations and technologies have traditionally existed in their own separate silos, away from the processes technologies that support the underwriting process.

Despite the traditional separation, claim data that developed as a “normal part of good claim handling” can be combined with common underwriting data to provide powerful rating information and insight. When that insight is paired with the appropriate rules engine and workflow technologies, it can drive actions to improve underwriting results.

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