I love October. It’s a time to enjoy the change of seasons, reflect back on three-quarters of the year already past and realize we still have some time to finish what we envisioned in our original annual business plans.

One of the things that has been on my mind these days has been how can we best plan to sustain this industry. The insurance marketplace is going to continue demanding an infusion of new intellectual capital to provide innovative ideas, new products and reliable services to meet the needs of our customer base. How can we accomplish this?

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