WWSJD? I always enjoy reading Chris Amhrein’s articles (being an insurance geek myself who understands the communication gaps that sometimes occur between “us” and our clients). I must say though, that his column, “What would Steve Jobs do?” (AA&B, 8/10) is excellent, if not the best I have read. I gave a copy to my team at our production meeting. I love the quote about the 1/4 -inch drill bits. John Pullara, CIC, CISR New York

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