WWSJD?
I always enjoy reading Chris Amhrein's articles (being an insurancegeek myself who understands the communication gaps that sometimesoccur between “us” and our clients). I must say though, that hiscolumn, “Whatwould Steve Jobs do?” (AA&B, 8/10) is excellent, if not thebest I have read. I gave a copy to my team at our productionmeeting. I love the quote about the 1/4 -inch drill bits.
John Pullara, CIC, CISR
New York

Credit scoring debate heats up
I just reviewed the AA&B June issue and its letters to the editor(“Credit rate debate” in response to Bart Anderson's “Credit scoring: Tough to explain, hard to beat,” AA&B3/10). The first letter was from an agent writing against creditscoring. Hands down his opinion is 100 percent correct.
No one in this day and age knows how and why insurance wasdesigned, what it was supposed to accomplish and how it was to bedone. It was designed in the days when there were more honestpeople, which is why fair and adequate rates existed so that allcould afford it, not just a select few. Making coverage mandatorygreatly increases the cost as the consumer does not have a choice–and please don't tell me having many companies is a choice.
Credit scoring is more biased than any other method ever used. Atleast basing rates on tickets and accidents is fairly accurate,because people who do not care about others or themselves andcontinuously break the laws demonstrate pure carelessness.
But credit scoring is prejudiced. There are many people out of worknow with no money, but that does not make them bad risks.
What we need is insurance groups, departments and commissionersdoing their jobs and not just lining their pockets with kickbacksfrom insurance companies.
Fred H. Heipp
Parma, Ohio

Readers: AA&B editor Laura Toops asks for your thoughts oncredit scoring! Visit her blog and soundoff.