Two industry analysts will discuss how technology can help improve auto claim customer satisfaction levels through the use of technology in a Webinar being hosted by Claims magazine on Tuesday, Oct. 5, at 2 p.m. Eastern.

Susanna Gotsch, lead analyst for CCC Information Services, will lead the discussion, which will focus on the link between claim management practices and customer satisfaction — including automotive claim trends, consumer purchasing data, and the impact these factors have on carriers.

The free Web seminar will examine how technology can be applied to improve satisfaction levels among claimants. In addition to Gotsch, Gleanster research director and co-presenter Jeff Zabin will offer strategies for carriers to close the gap between consumer expectations and service delivery to the mutual benefit of carriers and their customers.

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