The mutual property and casualty insurance industry has a very long and substantial history. In fact, it predates the independence of the United States and has a place among some of the first corporate entities formed on this continent.
As we gather in San Diego this week for the 115th annual convention of the National Association of Mutual Insurance Companies, we will reflect on our history for a moment but then turn our attention to the much more important issue of our future.
If you subscribe to Peter Drucker's principle that "the purpose of business is to create and keep a customer," then you see why in our industry the mutual alignment between the insurer and the policyholder is so effective.
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