Over the years, Aon had developed a Lotus Notes-based application to manage its legal operations, but with offices in 17 countries, the insurer struggled to overcome the limitations brought about by different offices in different countries dealing with their own formats, processes, and procedures.

“One office might provide information in Excel spreadsheet, another might use Word,” says David Cambria, director of operations for the law department at Aon. “They might be tracking different variables or different data points, so we weren’t getting consistently reported information.”

Cambria adds the company also had to deal with legal issues, such as maintaining the privacy and confidentiality standards of its settlement agreements.

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