X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

SMA Strategy Meets Action is conducting a research study in partnership with Tech Decisions on the topic of customer communications and content management.

The study will address how insurers and agents manage all types of interactions with customers and all types of customer documents/content. These areas–sometimes called CCM (customer communications management) and ECM (enterprise content management)–are interdependent. The scope of the survey includes inbound communications (voice, paper, and computer based), correspondence and document management, and outbound communications (e-delivery, electronic bill presentment and payment).

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.