FirstBest and CGI surveyed 45 insurance professionals with IT responsibilities, representing large and mid-size carriers in the U.S. Surveys were completed by business or rating analysts, product managers, systems developers, and software developers, among others. The respondents were asked to rank responses to two underwriting operations questions and complete one open-ended question about IT and underwriting operations priorities for the next year.
When asked to "rank the aspects of the underwriting process that can be most influenced by technology, based on your company's priorities," insurers cited the top area as:
1) Improving collaboration and ease of doing business with agents--36 percent
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