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Creating dynamic duos between agents and claim departments.Auto accidents unfortunately happen every day, and insurance agents are usually the first people to be contacted. From the initial first notice of loss through to the final payment, insurance agents play many vital roles in the claim process, which can include liaison, consultant, and advocate on behalf of the insured to the insurance company. In addition, they often act as consoling advisor during this often nerve-wracking time for the policyholder.

What follows are best practices for insurance agents on how to manage auto claims in order to ensure that policyholders receive quality service and pertinent information is delivered to the claim department. This not only makes the experience less daunting for the policyholder, but also helps to maintain and grow a long-term policyholder relationship.

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