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A survey of senior insurance agents, conducted by FirstBest Systems, Inc., provider of software solutions for property/casualty carriers, found that many agents want real-time underwriter collaboration, upload/connectivity and processing, and ideally, a single system.

Forty insurance agents responded to the technology survey. Describing portal use today, all the agents acknowledged using at least one portal regularly. Nearly 50 percent said their CSRs save several hours daily by using electronic real-time carrier sites/portals to submit and track the progress of applications.

Half of the respondents indicated that without a carrier portal, the average wait for commercial-line (WC, BOP, CMP, specialty, commercial auto) quote response can be up to several weeks.

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