Forty insurance agents responded to the technology survey. Describing portal use today, all the agents acknowledged using at least one portal regularly. Nearly 50 percent said their CSRs save several hours daily by using electronic real-time carrier sites/portals to submit and track the progress of applications.
Half of the respondents indicated that without a carrier portal, the average wait for commercial-line (WC, BOP, CMP, specialty, commercial auto) quote response can be up to several weeks.
Few agents have Web-based collaboration with carriers. Fifty-four percent of agents surveyed said fewer than 25 percent of the carrier portals they use offer visibility and collaboration into the commercial-lines submission process at any time, from anywhere.
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