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Physicians Liability Insurance Co. (PLICO) could have continued doing business with its old legacy system. After all, the medical professional liability insurer owned the system, there weren’t a lot of maintenance expenses, and business users were relatively happy with what they were doing.

“It was an IBM green screen, and it was a nice system, but it was just pieced together,” says Becky Meares, vice president of IT for PLICO. “The policy side was built out with accounting [systems] and didn’t think about tying it to claims. Also, the forms were all text forms, so you couldn’t go in and view a form per se.”

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