Seeking to fill a gap in an industry that fails to set standards for the learning and development of property technical claim adjusters, Crawford & Company's KMC On Demand recently launched a pilot designation program that includes such distinguished companies as Allstate, Pilot CAT, and Nationwide, to name but a few.
To find out more about the designation — named the Property Technical Certification (PTC) — Claims' Eric Gilkey spoke with Colm Keenan, KMC On Demand's vice president of knowledge management.
Briefly explain what the PTC designation is all about. Why is there a need for it?
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