Seeking to fill a gap in an industry that fails to set standards for the learning and development of property technical claim adjusters, Crawford & Company’s KMC On Demand recently launched a pilot designation program that includes such distinguished companies as Allstate, Pilot CAT, and Nationwide, to name but a few.

To find out more about the designation — named the Property Technical Certification (PTC)Claims’ Eric Gilkey spoke with Colm Keenan, KMC On Demand’s vice president of knowledge management.

Briefly explain what the PTC designation is all about. Why is there a need for it?

At present, no industry standard exists to hold claim adjusters accountable for the technical knowledge required to accurately estimate a property loss. It is very difficult to determine the expertise of claim adjusters, independent adjusters, or contractor estimators who oversee a claim.

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