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Like the rest of the industry, GuideOne Insurance faces challenges in today’s soft market. In the eyes of Tom Fischer, senior vice president and CIO, IT’s role during difficult times is even more critical in helping the company respond quickly to provide employees what they need when they need it.

“We’re not sitting back and waiting for things to get better,” Fischer contends. “We’re investing now at the proper levels to get done what we need to do and to be where we need to be two or three years from now. We want to be ready when the hard market hits again.”

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