Are insurance agencies like law firms? Say it isn't so! Many law firms, some of which have deserved reputations for outstanding advocacy on behalf of their clients, are notoriously inefficient and poor places to work. That's because most of the attorneys are so busy lawyering, they don't have time to pay any attention to how their office operates.
So it is with insurance agencies. Many of us are so busy searching for new business, protecting our renewals, servicing our clients and keeping up with evolving interpretations of policy coverages that we don't have much time left to make sure our office is running efficiently and effectively. I've seen many competent agents, but not very many well-run agencies.
Read Philip Lieberman's September feature “An additional insured: A false sense of security.”
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