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Providing the best possible customer experience while moving toward accurate claim resolution is the resounding mantra of claim departments everywhere, and yet a host of impediments often stand in the way of optimizing this vital chain of events.

However, no challenge is insurmountable. Enhancing customer service and refining the entire process—as Michael J. Roche, senior vice president of claims at Allstate Insurance Company, will explain at the upcoming 14th annual ACE America’s Claims Event—involves leveraging fresh technologies and strategies. It also means taking a hard look at your claim operations and their relation to the big picture.

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