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Deep down I knew this day would come. I just didn’t know when. This is my final column for Claims Magazine. Looking back, my first article for this publication appeared in the October 1986 issue. At that time, the magazine went by the name of The Insurance Adjuster. As I recall, that initial article was a book review column. I worked with then Editor Merl Gors, followed by a succession of fine editors, culminating with the current holder of that title, Eric Gilkey. One thing led to another. A book review column morphed into a claim column, then a risk management column, and then an alternating theme each month.

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